Return & Refund - OM EZMART

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

Overview

All requests for the return of Products must have a return authorization number issued by Seller’s customer service department. The return authorization number can be requested from the “Contact Us” link, located at the top of OMEZMART.COM websites, and providing your order number as a reference. Although the best way to contact us is by filling out the contact us form, you may choose to text us at (945) 345-9922 or email us at sales.manager@omezmart.com.

All returned Products must be: (i) returnable to Supplier; (ii) in the original unopened packaging; and (iii) in resalable condition unless such Products are not in original unopened packaging or resalable condition due to the fault of Seller.

Products that are: (a) special order Products; (b) custom Products; (c) Products not available for general or unrestricted distribution; (d) gift cards; (e) Products deemed unsanitary; (f) fabrics; (g) Hazardous materials; (h) flammable liquids or gases; and (i) clearance Products are not returnable (j) hygiene/personal use products (used or new) are not returnable.

To complete your return, we require a receipt or proof of purchase.

The amount of credit on any given return, as described below, will be issued no later than thirty (15) days after the receipt of the merchandise and necessary documentation and the examination and inspection of such return at the local Seller distribution center.

Products shipped in error by Seller and nonconforming Products – FULL CREDIT – if notified within five (5) days and returned within thirty (30) days of the date of invoice.

Products shipped that are damaged or do not meet Seller standard quality – FULL CREDIT – if notified within five (5) days and returned within thirty (30) days of the date of invoice.

Locally or Non-locally stocked Products notified within fourteen (14) days and returned within thirty (30) days of the date of invoice – 20% RESTOCKING CHARGE.

At any time if the Supplier is deemed not at fault Buyer will be responsible for any shipping cost incoming and/or outgoing. The supplier will reserve the right to waive any such fees at Supplier’s discretion.

Notwithstanding anything above to the contrary, Buyer shall receive FULL CREDIT on any Products returned as the result of a recall or defective condition. It is the responsibility of the Buyer to report any recalls they have acquired knowledge of immediately. Any items received defective must be reported within fifteen (15) days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: 7952 Southfork Bend, Irving, TX 75063

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges

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